Well it sure is funny that when you are up someone is always there to bring you down....lol....not really, that sounded very dramatic.....however yesterday I had the most stressful client in....now even on her best days she is stressful but yesterday she was in a bad mood and there was not one thing that I could do to cheer her up......
One of my co-workers always talks about the mirrored jacket that we have to put on every time we go out to "face" a stressful client.....the mirrors of course are for reflection....yes whenever they start being downers, or cranky complainers about really silly stuff....we have to let it bounce of us.....let the mirrors catch it and then it will reflect right back on them....and won't get into our head space.....because geez they can bring you down!
So yesterday during her long winded speech to me about her hair and how it was so fine and limp and the color just wasn't right and oh her wrinkles and she wants to look like Sandra Bullock and how her husband is grumpy and her son is being a rebel in school and oh I almost forgot how awful her 2 months in the Caribbean where this year and how she wrecked her prada purse.........pleeeeeeeeeaaaaaaaaaasssssssssseeeeeeeeee women......in my opinion this women is clearly very unhappy.....on the outside it is easy to feel angry because to most of us her life looks pretty darn good.....but obviously there is something very sad inside of her because all the things she was talking about yesterday really are not that tragic....seriously she was driving me crazy everything was my or someone elses fault.....lady come on you are 55 and thanks to your worshiping of the sun for 50 of your years you do indeed I agree, have a bad case of wrinkles...I am never ever, let me repeat ever going to be able to make you look like Sandra Bullock....be my guest if you can find someone that can.....I will actually pay for that visit!!!
So as I took off my mirrored jacket after she left, I let out a deep sigh....almost a release of her attitude and carried on with my day........ahhhhhhhhhhhhhhh....I don't think I actually made much of a difference for her....but seriously I am not sure that anyone could.........hmmm I guess a challenge for her next visit.....funny thing is after all her complaining about how I possibly might not be doing things right....she has booked another appt........ahhh we will give it one more try.....lol